How to get help after hours

Customers who have a support contract with ac3 will have been provided with specific contact information for after hours service. 
Business Hours are 8:00am – 6:00pm AEST.

Customers who do not have a support contract with ac3 can email the Service Desk, where the call will be automatically logged into the ac3 Service Desk system, and will be dealt with the next business day.

For general support:

  E-mail:    servicedesk@ac3.com.au
  Phone:    (02) 9209 4060
  Fax:         (02) 9209 4611

For help with using supercomputers:

 E-mail:   help@ac3.com.au
 Phone:   (02) 9209 4060
 Fax:        (02) 9209 4611

More information for academic users, such as machine specific guides, is available at www.ac3.edu.au .

Service Desk