Angus Palmer - Employee of the Year 2015/2016

Posted: 25 August 2016
Angus Palmer AC3 Employee of the Year

Here at AC3, our team of technically human do-ers drive our business forward. So it’s time to shine a spotlight on the AC3’ers doing great things for our customers.

We’re kicking off this series with AC3’s Employee of the Year 2015/2016 – Angus Palmer.  Let’s find out a little more about the man himself.

Name: Angus Palmer

Job Title: Service Delivery Manager

Worked at AC3: Since March 2015 

On a Saturday I usually: Get up at dawn cycle for 4 hours then play with the kids. 

What is the last book you read? American Scoundrel by Thomas Keneally.

Where is your favourite holiday destination? Skiing at Three Valleys in the French Alps.

What do you enjoy most about your job?  I’m not confined to my job role.  I can have an idea outside my role and get the backing from the business to make it happen.  I had an idea around improving the customer reporting.  What started as a BI project for my team became a useful tool for other teams and was key to streamlining the billing process. I had an idea and was able to see it through from start to finish which was very rewarding.

What has been you biggest personal achievement at work in the past 12 months?  There have been a few, delivering the billing project and seeing the positive impact for us and our customers.  Also we are now in proof of concept using ServiceNow for one of our clients.  This will allow them to order virtual machines, streamline commercial approvals and enable a zero touch workflow. 

How is AC3 different from other places that you have worked?  The high calibre of the AC3 team, I’ve been impressed with the technical rigour. Everyone is pretty friendly as well. 

In your opinion, what changes will shape the demand for technology over the next few years.  The increase of remote working across industries.  It means customers will need to enable staff to work from wherever they are - wan links, mobile device management, internet speed and online as a service will need to be considered. 

Final thoughts?  Don’t maintain the status quo. Look for a better way to do stuff ‘Work smarter not harder’.