We’re continuing our series that shines a spotlight on the AC3’ers that drive our business forward and deliver technology that helps our customers succeed.
Time to chat with Kathleen O’Connor…
Name Kathleen O’Connor
Job Title Customer Service & Improvement Manager
Worked at AC3 since As a contractor, March 2015 and became permanent in July 2015
Tell us a little bit about yourself: I have lived in Sydney all my life with my hubby and two boys. We also have a kelpie dog called Dash who comes running with me.
What did you do before working at AC3? I worked in a large Financial Services organisation for 20 years across a number of IT roles. I came to work at AC3 because my first ever boss is also here at AC3, so we have a very long history.
How is AC3 different from where you worked before? I like to say it’s ‘Big enough to make a difference but small enough to care’. I think other people here feel the same way!
What is the most challenging part of your job here at AC3? There is a lot of great projects to work on which means making sure that jobs are managed effectively so we always deliver for customers.
What do you enjoy most about your job? It’s the people I work with that make a difference. Claudia Couzi is a great boss, and has given me ownership and empowered me to make a difference. We are always encouraged to come up with ideas and find ways to make these reality.
What has been your biggest personal achievement at work in the past few months? Releasing ServiceNow to the business, it was a big project and is a positive step for managing workflows and increasing transparency for our customers.
In your opinion, what will impact the services AC3 offers over the next few years? Well we are here to help our customers, so it’s really about what our customers want to achieve and how we can help them do that.
What’s your favourite movie or tv show? I don’t watch much TV as I am pretty busy. I like Games of Thrones and Masterchef when they are on. I also like watching Ultimate Survival Alaska, teams are dropped off in the wilderness and they compete in different survival challenges.
Where is your favourite holiday destination? Hawaii. We’ve been six times and I am planning another trip now. I love it there, the kids aren’t so keen but they don’t have much choice.
On a Saturday I usually do a 20km trail run and then watch the kid’s play football and soccer. So it’s sport, sport and more sport! And no, I am not planning on doing an Alaskan Survival challenge yet!
Tell us something that we don’t know about you. I’ll tell you three things! I love fishing but I hate eating fish – weird I know. I am a Level 1 NRL coach and I like to mow the lawn.