ac3's professional staff can manage your

• Oracle and
  
• Microsoft SQL   databases.
  

Break/Fix

 — initiated by an Incident Request through the Service Desk

• recovering a database following hardware or operating software errors;
• handling table space issues, particularly after an application corruption;
• providing access rights;
• refreshing database instances;
• attending to database error reports;
• escalating issues to Oracle or Microsoft vendor support  when necessary.

Maintenance

— proactive maintenance to ensure databases meet customer requirements

• monitoring databases against a routine checklist to maintain the database in a  healthy state, and to identify the symptoms of potential issues at an early stage;
• setting up automated monitoring of databases and integrated with e-mail alerts;
• identifying performance bottleneck areas & tuning those areas;
• recommending naming convention standards,  document and report templates;
• installation and configuration of software including Real  Application Cluster, Data Guard, (RMAN), Partitioning, etc;
• cloning and refreshing of databases;
• making recommendations based on performance reports — resizing, archiving, etc;
• reviewing and suggesting patches including Critical Patch Updates (CPUs) periodically released by Oracle or Microsoft;
• analysing usage/growth of database and providing capacity planning.

Database Administration

  

 

Ad hoc activities

— on request from clients

• reviewing existing database release to suggest any upgrade to newer versions;
• recommending consolidation of databases and/or servers;
• ensuring standardisation across platforms;
• moving databases across the platforms;    
• evaluating a disaster recovery strategy and
• the periodic testing of these strategies.

Price

$850 per day (+ GST)