ac3 can provide proactive management of

• Firewalls,
• Network Routers
• Network Switches, and
• Network Links

Monitoring

We can monitor network links and equipment on a 24x7x365 basis.  An event that is observed to be outside predefined limits will trigger an Incident. 

We can monitor network and firewall traffic for suspicious activities, identify security breaches and take action to block further possible security breaches.

Change Management

Our engineers will work with Clients to implement and coordinate any changes to the network environment.  A change request may give rise to a project which is handled outside Managed Services as a Professional Service.

Routine Management

Systems staff will routinely carry out the following:

• monitoring system logs
• perform security scans and reviews
• carrying out ongoing performance tuning

Network Maintenance

We will monitor communication from vendors and apply critical Patches and Fixes.  We will schedule routine updates in cooperation with clients.

Networks and Security Management

Reporting

We can provide routine reports on system and network performance, including

• overall environment Status
• systems availability
• link utilization
• traffic statistics    
• security vulnerabilities

Security Reports

We will perform security appraisals and post-incident reviews to attempt to discover the root cause of any incident and define the extent of any breach. 
 
We will advise on the steps to be taken to restore the system to a secure state and ensure similar breaches do not occur again.