Break/Fix

Break/fix incidents are identified through our our monitoring software, or as a result to a client call to the service desk.  Responding to incidents may include

• resolving performance issues and bottlenecks
• addressing faults in the O/S
• actioning low disk space issues
• recovering a system from a crash or hardware fault
• escalating to vendor support when needed

Maintenance

Maintenance tasks include proactive and routine activities that are undertaken to reduce the likelihood of break-fix incidents. These include

• monitoring of systems
• installation of patches on the system
• reviewing systems for capacity
• performance tuning
  
• updating hardware firmware and drivers
• performing backups

Requests

Requests may come from clients to perform a task on a system that isn’t a break/fix issue. Some of these issues include:

• adding, removing or editing a user account
• adding, removing or editing a printer
• adding disk space to a system
• rebooting a system
• building or decommissioning a system

Operating Systems Management

 

 

Reporting

• •   Overall Environment Status
• •   Systems Availability
• •   CPU Utilization
• •   Disk Utilization
• •   Memory Utilisation

Ad-Hoc requests

Ad-hoc requests generally come from clients to assist with application updates and significant system changes, or requests that fall outside the service agreements.

Supported platforms