Routine Management

Our Systems staff will routinely carry out the following:  

• •  monitoring system logs
• •  monitoring and managing Backups
• •  carrying out ongoing performance tuning

Incident Management

ac3 can monitor measurable operating systems parameters on a 24x7x365 basis.  If we are provided with an appropriate “hook”, we can also monitor applications.
 
An incident is generated if we detect a parameter outside a defined range.  Alternatively a Client may independently observe an incident and inform our Service Desk by email or telephone.
 
We will respond to incidents depending on their severity.  Where there is doubt, we will reach agreement with Clients whether the incident is severity 1, 2 or 3.  Our response will take into account any prior arrangements, and will be in accordance with the Service Level Agreement.

Change Management

A Change is similar to an Incident, except it is planned.  Our Systems engineers will work with Clients to implement and coordinate planned changes to operating systems.
 
A change request may give rise to a project which is handled outside the Managed Services contract as a Professional Service.

Operating System Maintenance

We will monitor communication from vendors and apply critical O/S Patches and Fixes.  We will schedule routine updates in cooperation with clients.

Operating Systems Management

 

 

Supported platforms

Reporting

• •   Overall Environment Status
• •   Systems Availability
• •   CPU Utilization
• •   Disk Utilization
• •   Memory Utilisation

Price

$850 per day (+ GST)