Quantum Service Desk

The Quantum Service Desk offering from ac3 provides you with best practice service desk environment. It is:

• web-based:  can be accessed from anywhere
• hosted at ac3:  no need to buy or maintain your own hardware infrastructure
• secure:  only you can access your information
• available 24x7:  caters for night-owls...
• ITIL-based:  based around the global industry standard for Operations Management
  

What Quantum provides

• Quick call logging, capturing all relevant detail while minimizing data entry;
• Feedback on the progress of a request;
• Integrated asset and resource management;
• Automated response and escalation of requests;
• Proactive management of Service Level Agreements;
• Service analytics and reporting;
• A knowledge base to speed up 1st level resolutions

More information

Fore more details see this brochure, or visit http://www.support.com.au/.

Service Desk

 

Pricing

Entry level   – $800 / month for 5 concurrent users. Includes:

• Incident Management
• Problem Management
• Work Requests

Layered services
   – extra $100 / month / service:

• Change/Release M'gement
• Knowledge base
• Asset Management

Setup consultation:
    – $1500 per day