Last week I ventured to both Wellington and Auckland to meet with our friends at ServiceNow, our AC3 customers and also those in the broader ServiceNow ecosystem. What a truly amazing week it was. The New Zealand weather also did not disappoint and put on some absolutely beautiful summer-like days.
I had the pleasure of joining both the Wellington and Auckland ServiceNow Summits, where AC3 proudly sponsored both of these events.
Over the course of these two events, it was great to hear from ServiceNow and customers alike, on how material transformation is being executed to better improve services for citizens, employees, and customers through the ServiceNow Platform. The use of automation, machine learning and AI, is also increasing to help facilitate these outcomes, enabling employees to do less repeatable admin tasks, and more impactful work.
It is great to see organisations pushing the envelope to truly drive material change. The platform is truly evolving at such a rapid pace, as customer expectations continue to rise, as compliance and digital resilience strategies become the highest business imperatives, and in a time when we are often pushed to do more with the same, or less.
It was great to connect and engage following each summit over some refreshments and canapes, and truly embrace being back at in-person events.
On Wednesday, AC3 also hosted an Executive Roundtable in Auckland, where we discussed how ServiceNow is helping to optimise and improve employee experience, protecting the business, and enabling automation at scale. It was great to have open discussions on how the platform can support these outcomes, whilst also hearing what challenges those in attendance are contending with in an uncertain market.
What became truly evident for me across this impactful week, was that organisations who fail to innovate, digitise and automate now, will be left behind. It sounds blunt, and to the point, because it is. Investing in the platform now to enable employees to do more meaningful work and to enable high value customer and employee experiences, has never be more important. It is an active strategic discussion taking place which is promising, and some organisations are putting this into action. But, there are still many organisations lacking maturity to maximise platform value, struggling to manage risk, and delivering sub-optimal experiences. This does present an amazing opportunity for leaders to capitalise on.
As AC3 continue to grow our team in New Zealand, it truly excites me for what lies ahead as we continue to bring our expertise from working in highly regulated organisations in both the public and commercial sectors, into the New Zealand market.