The Customer – Radium Limited

Radium Limited (Radium) develops and operates retail transactions and loyalty software for their customers. They design, build, maintain, and support an integrated modular suite of easy-to-use, feature-rich solutions that enable and enhance value realisation from purchasing behaviour.

Over 100 million transactions each year are handled by Radium’s systems. With significant activity and expertise in the Oil and Gas retail sector, they also provide comprehensive operational management services and 24 by 7 support to their customers.

The Challenge

Radium has some of its infrastructure hosted in AWS cloud, with some in data centres which they intend to migrate to AWS.

As their business is growing, they sought a trusted partner to provide them quality support, management, and optimisation of their AWS infrastructure at a cost-effective price. Along with support for their environment, they also require access to AWS at Enterprise level that only AWS consulting providers offer.

In addition, it is important that they maintain a robust security posture throughout their digital supply chain in accordance with strict security and compliance requirements around their customer’s data and transactions. Security is a top priority which cannot be compromised.

With a fully managed environment, their team can focus on adding value on business critical customer operations rather than hosting, maintenance and management.

The Solution

AC3 provided Radium with ongoing monitoring, management and support of their cloud services. Using a follow-the-sun model, Radium have access to the AC3 Cloud Ops team any time of the day and can be confident that all incidents and service requests are taken cared of in a timely manner, every time.

With access to world-class technology and platforms, innovative, high quality, and proactive support services from AC3, and access to AWS Enterprise Support, this solution ensures Radium can achieve their business objectives with minimum investment of time, effort, and capital.

Security was also considered throughout every step of the engagement, with the environment built to best practice security standards ensuring that Radium’s data and their customers’ data remain safe and uncompromised.

Further, the Radium technical team were able to leverage AC3’s AWS-certified consultants, architects, and engineers for guidance, support, and continuous improvement tasks.

The Results

Radium has seen several positive results from this engagement:

Proactive support and AWS Management

Radium now has the confidence that their infrastructure is proactively monitored and that critical incidents are treated with the highest priority, 24 hours a day, 7 days a week throughout the year, by good people using quality tools and processes.

Healthy, optimised infrastructure and environment

Their systems and infrastructure are maintained and optimised by AWS-certified consultants and engineers who continuously provide great levels of service, and who offer guidance, support and solutions before problems arise or become impactful. Their agile approach and quick response time allow Radium to better serve their customers.

Increased system reliability

Radium’s system reliability increased with their environments on AWS. Using multiple Availability Zones provides a robust, highly available, and 'always-on' platform for their customers. They are able to scale up and down, and to spin up environments quickly compared to when hosted on-premises. This means being able to release updates faster and with less downtime or risk.

Improved security

Radium also enjoys a robust security posture. AC3 offers the highest level of security with ISO 27001 certification, which means that Radium can meet their clients’ security requirements.

Ongoing partnership

This Dedicated Support engagement forms just a part of AC3’s end-to-end cloud solutions offering to Radium. With AC3’s support becoming an extension of Radium’s technical team in managing and monitoring their infrastructure, the partnership with AC3 is helping them achieve their business goals, and to exceed their customer’s expectations.