Sydney, 31 May 2016. We're always pleased to have visitors at our office, especially when they come with cake! Our friendly support team recently moved to the ServiceNow platform for the management of customer requests, and to celebrate this go-live, the ServiceNow team stopped by last week.
Ian Monteiro from ServiceNow dropped by with the particularly eye-catching cake. The project nicknamed 'Project Ice Cream', successfully launched in February this year.
"The team are up and running with the platform and this is the start of our partnership with ServiceNow. We evaluated several products and chose ServiceNow for its flexibility to match our business processes and wide number of modules available." said Claudia Couzi, Manager, Service Management, AC3.
The AC3 internal team led the implementation of ServiceNow, migrating customers from two legacy platforms and creating a number of customer facing portals.
"An increasing number of our clients are opting for 'X-as-a-service' and by leveraging the ServiceNow platform, it will help us deliver improved service levels to our customers and also broader scope of services," Simon Xistouris, CEO, AC3.
CRN also joined the celebration, check out the article here.
To find out how X-as-a-Service can help move your IT costs from CAPEX to OPEX, call us for a chat.