AC3 has been successful in winning the Computer Integration Services tender and selected as the supply partner by the NSW Department of Customer Service (DCS). This five year contract is to run and manage the underlying physical and virtual compute and storage infrastructure used by DCS and other agencies to run the core applications that deliver day to day services for the citizens of NSW.

As part of the tender process, Department of Customer Service stated that it was seeking a supplier/partner to establish the best solution and best value for money proposition to deliver Computer Integration Services. Computing Integration Services encompasses the traditional System Operations supplemented with innovative DevOps continuous improvement activities designed to present the overall platform as a single ubiquitous environment to its business users.

Recognising that Department of Customer Service play the role of the leading service provider to other State Government agencies and its function to manage a complex hybrid cloud IT environment, AC3 put forward a managed solution that assured low risk and high integrity of the platform that has a direct impact on the daily lives of the millions of citizens of NSW. The partnership will see AC3 onboard a collection of environments consisting of approximately 4,300 systems, working closely with Department of Customer Service to unify | optimise all systems and prepare them for transition | migration to AWS and Azure, as appropriate. Beyond that, the future state will see AC3 run, operate and optimise the environment in an integrated SysOps and DevOps approach. The project will address current challenges including disaggregation of data and applications and limited interoperability between clouds with disparate tooling.

AC3 Sales Manager, Public Sector ANZ, Briant Kareroa, said “as an experienced cloud service provider, we understand intrinsically the complexities that the Department faces. During every step of the engagement the AC3 team demonstrated the ability and willingness to form a collaborative partnership with the State, leveraging our dual expertise in private and public cloud managed services. I am confident that with our skills and expertise in managed services combined with the strength of our service integration and management (SIAM) practice we will meet the integrated operations standards set by the Department’s providing efficacy across all levels of IT operations.”

As a business headquartered in Sydney, we couldn’t be more proud to be contributing to local economy and the state’s vision ‘to give the people of NSW a great customer experience when they interact with the NSW Government’. AC3 are delighted to partner with the state on this project, which is foundational in their wider digital transformation strategy.”

AC3 will work in partnership with its key vendors to deliver this project, including:

  • AWS (Premier Consulting Partner and Managed Services Provider)
  • Microsoft (Gold Partner and Tier 1 Cloud Service Provider)
  • ServiceNow (Elite Partner)

For more information please contact Stephanie Challinor, Head of Marketing & Communications at AC3 on stephanie.challinor@ac3.com.au.

About AC3

AC3 is a privately owned Australian ICT Managed Services Provider (MSP). Founded in 1999, our purpose is to make technology real and with over 14.000 virtual machines under management, we do this for many NSW State Government agencies and over 700 commercial customers. With over 270 full time employees and over 80 contractors, AC3 has the skills and scale to help our customers realise their business objectives. Many of our customers have trusted AC3 to manage their technology transformations, whether it be a shift from in-house IT to managed services, or from private to hybrid or public cloud. AC3 is a business built on its people. We believe magic happens when we combine our people with the best technologies. We pride ourselves on the service we deliver every step of the way. Our people live by our purpose to “make technology real” and our vision “to have the opportunity to help every organisation in ANZ be a hero for their customers”.

About NSW Department of Customer Service

The Department of Customer Service (DCS) was established on 1 July 2019 as the world’s first government department with the mission to improve customer service.

Since its establishment, the DCS cluster has made significant progress as a central Government agency against NSW Government’s key priorities: delivering excellence in customer service, driving digital leadership and innovation in government services, and providing regulatory and other services to both citizens and businesses across NSW.

The vision of DCS is for NSW to be the world’s most customer centric government where the community can expect government services to be trustworthy, effective and easy no matter who they are, where they are or what they need.