AC3 has been identified as a Rising Star in ISG’s Provider Lens™ evaluation for ServiceNow Ecosystem Partners Quadrant Report for ServiceNow Implementation and Integration Services, Australia – April 2022.
The ServiceNow Implementation and Integration Services quadrant “assesses providers specialising in implementing ServiceNow. As ServiceNow’s solutions do not run in isolation in most companies, knowledge of integration with different software tools is an essential differentiating factor among partners. The experience of service providers ensures that installation and integration are seamless. At the same time, they should also focus on the maintenance of the installed solution.”
ISG classify a rising star as a partner that has “promising portfolios or the market experience to become a Leader, including the required roadmap and adequate focus on key market trends and customer requirements. Rising Stars also have excellent management and understanding of the local market in the studied region.”
The report states “As of September 2021, ServiceNow generated a revenue of $5.5 billion, with an annual growth of 31 percent. In Australia, it generated A$335 million, with the region favourable for customers, services and solution partners or ISVs of ServiceNow and its ecosystem.”
With two major ServiceNow upgrade cycles per year, the report confirms “This upgrade cycle is now common to the SaaS environment. However, both service providers and customers find it difficult to keep pace with upgrades. Also, they require significant skills and technical and customer environment data. This aggressive upgrade approach has ensured that demand for third-party service providers remain.”
Simon Xistouris AC3 CEO said “To be recognised as a Rising Star in the ServiceNow Implementation and Integration Services quadrant is a major achievement for our team. Our ServiceNow practice has grown from start up mode six years ago to what it is today; our fastest growing business unit. We believe one of our key differentiators is that we are a ServiceNow user ourselves, so we can truly put ourselves in our customers shoes to help deliver the right solution. To have this recognised by is a true testament to the work the team is putting in.”
If you would like to review the report, you can download it here.
For further information, please contact Stephanie Challinor, General Manager of Customer Experiences & Alliances at AC3 on 0403 938 645 or stephanie.challinor@ac3.com.au.
Source: ISG’s Provider Lens™ AWS Ecosystem Partners Quadrant Report December 2021. ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm.