Rapid scaling in public cloud to serve citizens with Coviu

"Coviu is a Telehealth platform that's really designed to connect patients, wherever they are in Australia or around the world to their physicians and health providers, in a secure and safe manner."

"With the start of the pandemic, you know, obviously, we saw a massive growth. We went sort of from serving 5,000/6,000 calls a month, you know, across our various platforms to serving 30,000 calls a day in a very short space of time. That put in an incredible scale on our ability to both deal with that pressure from customers, that pressure on our infrastructure from that growth and the ability to scale our team and our business quickly enough to meet that demand."

We needed to get expertise on the ground very quickly to have people understood how infrastructure works and how infrastructure can scale. And so that's where AC3 came in. It was really designed to, like they came in at a time and helped us get to a point where we could achieve the scale and achieve the stability and confidence in our business and platform at a time when we really needed it.

They came in, got an understanding of what the system did. Had a look at the architecture and the infrastructure, and got their heads around it and immediately proposed, you know, to try sort of this, you know, massively increase the monitoring that we had going on across the all the infrastructure.

By the same time they were really on hand any time that we did sort of hit an outage period or things like that, they were basically our crisis management team. So they jumped in calls with myself and the other engineers from Coviu and to get the system back online or keep the system online, as the case may be.

They did stand ups, they were part of the process, you know, and there wasn't any sort of like us and them mentality. Basically, it was a case of, you know, we're in this together if we want to get the the optimal outcome for everyone."

"Yeah, they really were lifesaver in those early days of the pandemic. We couldn't hire people fast enough and we were trying to fulfil the needs of the organisation. Any sort of outage has repercussions at a business sense. And so AC3 really, you know, a lot of ways helped us, sort of save, some of the relationships that we had that were under strain at that point. So, yeah, we could be in a very different position now if it wasn't for AC3’s involvement with the company at that time."